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  • Please tell me about the service content.
    By paying a monthly fee, we can provide you with an office address in Tokyo that you can use for your business. By having a Japanese branch address, you can get a sense of security from Japanese users and help your business grow. We can also receive and forward mail for you. In addition, we will prepare a phone number that can be used by all contractors, so we will send you a message addressed to you by e-mail.
  • Can anyone use the service?
    Basically, anyone can use it, but we may refuse it depending on the screening. In addition, those under the age of 18 cannot use it. We are mainly small-scale e-commerce businesses, but everything is possible except for business content that violates the rules. As an example, there is also the use of only business cards of those who are working freelance.
  • What kind of examination is the examination at the time of application?
    We are unable to answer in detail, but we may not be able to answer your questions if the contractor's business is contrary to public order and morals, is suspected to be related to anti-social forces, or is our store. We reserve the right to refuse your request if we deem it unsuitable. We will make a decision based on your ID and the content of the site and business, so if you want to use the site, please declare the products you handle, or apply after the site is completed.
  • What are the documents required for application?
    Please provide a photocopy of your driver's license or other document with your photo and address. Detailed document examplethis page Please see .
  • Are the procedures to start the service difficult?
    It's just a few simple steps. ①Choose a planPlease pay. ②Please log in to the member's My Page and Apply for identity verification . (3) After passing the examination, we will send a non-forwarding mail to your address. ④When you receive the mail, please let us know the password written inside. ⑤After the identity verification is completed, the service will start.
  • Is this service legal?
    No problem. Please be assured that we have already confirmed the relevant laws with the competent authorities in advance.
  • What languages does the support staff for this service speak?
    We will respond in Japanese or English
  • I would like to cancel the service.
    Please use the contact form to notify us of your cancellation.
  • Which address can I rent from?
    This is the address of the NAWABARI sister store rental space store in Meguro-ku, Tokyo. We will inform you of the address and phone number that can be used after the contract.
  • Is it okay to write the address and phone number on the shipping label as well as on the website?
    Of course you can. However, please include the brand name in case the recipient is absent and the package is returned. As an example of use by people from other prefectures, there are some people who write the NAWABARI address and add the brand name and "shipped from the Osaka distribution center" in the remarks.
  • I don't understand how mail forwarding works.
    As soon as the mail addressed to the contractor arrives, we will receive it on your behalf and forward it to you at the actual cost (including handling charges).
  • Can I receive and forward any mail?
    We cannot forward mail that violates laws and regulations. Also, I can't receive huge mail. (170cm or more, 30Kg or more, etc.) For detailshere Please refer to the.
  • Can you see what's inside?
    We will not look at the contents of your mail. However, X-rays may be used to check whether the mail is dangerous or criminal. If the forwarding address from our shop is unknown, we will refuse to receive it and return it to the post office.
  • Is it possible to forward mail overseas?
    You can forward mail that does not violate the law. Please refer to here for charges.
  • What kind of phone number can I borrow?
    It will be a number starting from 050.
  • Could you lend me your number to call?
    Service includes receive only.
  • Could you forward the call directly?
    Only the message will be forwarded. We will ask you for your phone number and contact information here.
  • Can you issue a dedicated phone number that only I can use?
    The service only includes a phone number that can be used by all subscribers. Recommended only for those who have special circumstances that require a phone number. Since it is used by all contractors, it may not be possible to determine whether the call is addressed to you. Basically, it would be better to state on your website that you do not answer the phone.
  • Tell me how to pay
    When using via Shopify, please pay within Shopify. Otherwise, payment will be made via PayPal.
  • How do I switch plans?
    Please use the Inquiry Form.
  • Please tell me all the charges that occur when using the service
    ①Basic fee Monthly basic fee for the selected plan is required (Light Plan ¥3,300 or Standard Plan ¥6,600) ② Mail forwarding Actual cost for each shipment Required

Get in touch

#2F TS Bldg, 3-6-8, Takaban, Meguro-ku, Tokyo, Japan 

〒152-0004

TEL +81)3-3794-8230

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